What is Auto-Attendant / IVR? Auto attendant is a cost-effective voice menu system that provides callers with a variety of options to reach different departments or employees of your company. It works as a virtual receptionist and can serve as the main phone line to your business. With auto attendant, not only can you record a message to greet your callers, but you can also provide them with a dial by name directory, dial by extension, or the option to leave a message.
Setting up auto-attendant is easy: