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Call Transfer

There are 3 ways to transfer a call: blind transfer, semi-attended transfer, and attended transfer.  

Blind Transfers Direct transfer to another extension without initiating a call to the end destination.

Semi-Attended Transfers Transfer the call when the target phone is still ringing.

Attended Transfers Transfer the call after the 2nd party answers.

The following instructions detail how to transfer a call on a Yealink T21P phone.

You can transfer a call in the following ways:

Blind Transfer

  1. Press the TRAN button or the Tran soft key during a call. The call is placed on hold.
  2. Enter the number you want to transfer to.
  3. Press the TRAN button or the Tran soft key.

Semi-Attended Transfer

  1. Press the TRAN button or the Tran soft key during a call. The call is placed on hold.
  2. Enter the number you want to transfer to and then press the #SEND key.
  3. Press the TRAN button or the Tran soft key when you hear the ring-back tone.

Attended Transfer

  1. Press the TRAN button or the Tran soft key during a call. The call is placed on hold.
  2. Enter the number you want to transfer to and then press the #SEND key.
  3. Press the TRAN button or the Tran soft key when the second party answers.

This feature included with: