Enhanced Call Forwarding
Enhanced call forwarding is a way for an extension to manage how inbound calls are routed. This is a powerful feature and one that allows you to never miss a call from a customer. There are four different enhanced call routing modes: Desk Only, Simultaneous, Sequential, and Forward.
Desk Only: Take calls on your desk phone only.
Simultaneous: Ring both your desk AND your mobile phone.
Sequential: Ring your desk THEN your mobile phone.
Forward: Ring ONLY your mobile phone.
All of the enhanced call forwarding capabilities can be controlled from within the portal in the My Call Handling section.