Enhanced Call Forwarding
Enhanced call forwarding is a way for you to manage how inbound calls to one of your phone numbers are routed. This is a powerful feature and one that allows you to never miss a call from a customer.
There are 4 different enhanced call forwarding options: always forward a call, forward a call if not answered, and simultaneous or sequential forwarding of calls to multiple destinations.
Always forward a call:
The straightforward option. Any call to your phone number will be forwarded directly to the number you specify. This can be a different extension or phone number in your business, your mobile number, or any other number in the USA or Canada. With this option, your magicJack for BUSINESS desk phone and mobile application will not ring at all.
Forward a call if not answered:
The fallback option. Any call to your phone number will first ring your magicJack for BUSINESS desk phone and mobile application. If you are not able to answer the call, then it will be forwarded to the extension or other number you selected.
Simultaneous call forwarding:
When using this option, a call to your phone number will ring on one or multiple devices at the same time. You can add extensions from your business or any other numbers like your mobile phone or home phone. All other devices will stop ringing as soon as the call is answered from any other device.
Sequential call forwarding:
When using this option, a call to your phone number will be forwarded to a single destination from your forward list. If there is no answer, the call will be forwarded to next number in the list and so on.
Finally, any call that is eventually not answered on any destination, will be routed to your voicemail to allow the caller to leave a message. Read more about voicemail here.
You can easily change the Enhanced Call Forwarding options from the magicJack for BUSINESS portal on the settings page under the respective extension or phone number.