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Enhanced Call Forwarding

Enhanced call forwarding is a way for an extension to manage how inbound calls are routed. This is a powerful feature and one that allows you to never miss a call from a customer. There are four different enhanced call routing modes: Desk Only, Simultaneous, Sequential, and Forward.

Desk Only: Take calls on your desk phone only.

Simultaneous: Ring both your desk AND your mobile phone.

Sequential: Ring your desk THEN your mobile phone.

Forward: Ring ONLY your mobile phone.

All of the enhanced call forwarding capabilities can be controlled from within the portal in the My Call Handling section.