Improve Customer Experience with Music on Hold
With music on hold, you’ll be able to operate your business more efficiently while also improving your customer’s experience. Incorporating music on hold is an incredibly effective tool to inject a unique branding element and help distinguish your company. Read on to learn more about music on hold and how it can help you.
What is Music on Hold?
Music on hold is a way to fill the silence when a caller gets placed on hold. Music will play while your customer is waiting on the line. It’s a great way to keep your customers engaged, entertained and informed while they wait for the call to resume. Once the call resumes, the music will stop.
More than just music
Aside from music, you can play voice messages for those who are on hold! This can include information about your company such as the location, hours, promotions, answers to frequently asked questions or any special announcements you want your customers to know about.
How Music on Hold can help you
Here are some key benefits of having Music on Hold:
Improve customer experience: your customer will be entertained while listening to music and/or be informed if you decide to include a voice message.
Keep callers engaged: having your caller engaged while they’re on hold may help prevent call abandonments.
Build brand awareness: your music and/or message selection can display your company vibe and reinforce how you want your company to be perceived.
New Custom Music on Hold
magicJack for BUSINESS offers different options when it comes to music on hold. You determine what your customers will experience while on hold with these 3 options now available:
Have no audio at all (silence) if that’s your preference
Use our pre-recorded, generic on-hold message
Upload a customized file (it can be music, a voice message or a combination)
You can easily manage your account settings from the online customer portal. Click here for step-by-step instructions on how to set up and use Music on Hold for your magicJack for BUSINESS system.
With music on hold you can improve the perception of your company, build brand awareness and, with the right messaging, possibly increase sales. It’s an included feature with magicJack for BUSINESS. Click to request an instant quote today or call 888-652-4976.